Eastview Travel Agency

Negative experience: The worst possible service! If you want peace of mind when checking in at the airport, go somewhere else. They didn’t notify that the flight was changed until we got to the airport to check in and had to run to catch a flight in 4 mins. We could not reach anyone when we failed to check in. Unreliable! We booked to go to Philippines and probably never going with this company again.

Fantastic experience: I have been their customer since 2017 and my family as well. Excellent Service. Maam Jo is very accomodating and very patient.

Negative experience: We saw the president Katherine to book a 2 week tour of Italy and 3 days in Paris. She stated that we would get the information on the following day by email. After that we have been completely ignored ! A week later and still nothing so she has done absolutely nothing for us! A one star rating for this company is over rated.

Fantastic experience: I have always booked my flights with Jocelyn for almost 10 years now. She is the best!

Negative experience: I am not at all happy with this agency, because when I wanted to change the date of my ticket, I asked Katrine Le ( a woman who is not honest ) the ticket amount for January 2024 and also the penalty amount? She replied that I don't know at the moment, but in the end she charged me a large amount with the policy, while she could get a better ticket for me by changing the day and time (which was not a specific day for me). I do not recommend this agency to anyone.

Fantastic experience: Madame Winnie is really kind, patient, and professional.

Positive experience: I always buy my ticket here and their customer service is always excellent. Shout out to Josie

Fantastic experience: I booked a business class flight with Eastview and had no problems whatsoever (September 2022). Great service and every little detail taken care of. I will use Eastview Travel again.

Fantastic experience: We got a hard time during covid delay. Rescheduled 3 times, so many calls but we made it. Got frustrated but something happened that we can't control. Good service.

Negative experience: We booked a flight to Phils but one of the connecting flights were delayed so we have to reschedule the booking to this agency since we unfortunately had booked it thru them. Due to bad weather, Ottawa toronto flight got delayed. Had called the airlines and told us to go to the TA since we booked thru them. With multiple exchanges of calls from airlines and TA, there wasn’t a solution but to reschedule to a later day which was understandable but what I dont approved is hearing from one TA (Jocelyn) telling us that “If there will be future changes, i will have to charge you for every future changes” I asked clearly what if it was a weather change or delayed, she told us to refer to the airline instead for the changes because she couldnt afford to focus on one client the whole day so she needs to charge us in the future for future changes” WOWwww what kind of customer service is this? ridiculous! if I were you, avoid this travel agency at all cost! better book directly thru the airlines! take note the charges for voluntary change is $250 cad plus flight difference which going to cost between (1.5-1.8k) Good luck! Poor customer service and TAs pretty rude!

Fantastic experience: So grateful for your service, Winnie. Best price and service ever

Fantastic experience: great experience and awesome people who care for their client ss they go above and beyond to make sure they are looked after

Negative experience: Nightmare during Covid 19. Non responsive never ask for Winnie if you will travel during pandemic. Not being helpful. When you gave a bad comment which is true to her she YAK back , and in conclusion you had to contact airline yourself for a refund Unprofessional. ASKED money for chaging a ghost flight as service fee. I called

Fantastic experience: Ask for Winnie. She is efficient, clear, friendly, and helpful.

Fantastic experience: Since 2010, I bought a numerous plane tickets from Winnie who works here at Eastview; it's been great thus far and will continue do business with her/ Eastview.

Fantastic experience: Great place to book vacations, they will try and give you the best price possible.