CAA Niagara - Welland Branch

Negative experience: The lady was not helpful, while asking questions it felt like an immediate no to everything. Deffinatly felt intimated by her and very unhappy that she sent us on our way with nothing. Asking questions felt like it was too much for her to even answer. Won’t be going back. No trip was booked that day, going to a different agency. :/

Fantastic experience: Had an issue with the a vehicle starting, big thanks to the tow driver Jeff who was more than friendly and considerate with the situation.

Fantastic experience: I wanted to take a moment to personally thank Penny from the Welland branch for her exceptional service during my recent interaction with CAA. I've interacted with customer service representatives in the past, but the level of care, professionalism, and understanding you displayed truly stood out. Penny, your patience, attention to detail, and willingness to go above and beyond to resolve my issue was sincerely appreciated. I was especially impressed by how clearly you communicated the steps involved and your proactive follow-up to ensure everything was handled smoothly. It's rare to come across someone as dedicated and empathetic as you, and I felt truly valued as a customer. Thank you again for making what could have been a stressful situation so much easier to navigate. CAA is fortunate to have someone like Penny on their team, and I wanted to make sure your efforts didn't go unnoticed. Wishing you continued success, and I look forward to the next time I interact with CAA. And a huge thank you to Tracy from the Grimsby branch for emailing me my paperwork so quickly. Excellent customer service ladies

Fantastic experience: Upon moving to Welland from St. Catharines the insurance company I was currently with wanted to up my rates to over $600 per month. Doing online quotes I found CAA was the cheapest at $250. Upon calling and speaking to a lovely lady whose name Is escaping me right now she got my quote at $155, the cheapest I’ve had since getting licences and a car over 5 years ago. So grateful for this low price of insurance in such a high priced economy for just about everything else. Thank you CAA!

Negative experience: Their insurance agent is it helpful

Fantastic experience: The staff are always friendly

Negative experience: We just bought a house got insurance changed it as it was too expensive. We went through Scoops Ins. They gave us car and home insurance from CAA it was 150.00 different from desjardin . We switched but now Caa is raising the home insurance by 96.00 and forcing us to replace our cast iron plumbing . They are saying it’s too old . It’s 6 feet of cast iron the rest is plastic . Caa is a horrible company for home insurance . If it’s not done they will cancel the policy. Horrible customer care and service . We don’t have the monies to fix it right now and they truly do not care . DO NOT USE CAA INSURANCE.

Fantastic experience: Got a family plan. Lynn was very helpful and fast.

Fantastic experience: Today I sat with Inara to get a quote for both car and home insurance. She was good enough to take me despite being closer to closing time. She was thorough, kind, informative and transparent , taking the time to ensure I understood the policies and at no time did I feel rushed or pressured. The rates were great - especially with a membership, and her sense of humour made the process feel much less dry! No idea if they get points for leads or sign ups, but if they do I specifically would aim to support her :) I hate paying for insurance, but hey - the experience was over all lovely!

Fantastic experience: Good

Fantastic experience: Love this company

Fantastic experience: Great service from great people!

Fantastic experience: I got in without an appointment and was very happy with the service she explained everything in full detail and even more so when I asked questions about it she was able to make sure I got the quote I needed.

Fantastic experience: Always a pleasure to speak with the reps there.

Fantastic experience: I would like to extend my gratitude to INARA SMITH, at Welland location for her extra ordinary services and passionate experience, support and professionalism, made me feel like a special client. I areally appreciate her great service.

Fantastic experience: Staff was extremely friendly and helpful. All questions answered fully. Helpful suggestions and great information. Would definitely return in the future.

Fantastic experience: Friendly staff. Very helpful. I recommend this place.

Fantastic experience: Amy is one of the best. Helped to plan my trip and lodging for a vacation.

Fantastic experience: Went to update address etc. Very pleasant staff!

Fantastic experience: Sherry was a fantastic help with my CAA membership

Fantastic experience: In March , I booked a flight with Shirley McCutcheon Welland office. She was so helpful and patient and gracious. Trust me, I bugged her ALOT!!! Her demeanor was always respectful professional and kind. Way to go CAA Welland

Fantastic experience: As a long time member I can honestly say that it has been a pleasure working with CAA. Over the years I leaned on them for passport photos, international drivers license, many maps and a tow. They are always quick and thorough. I have always encountered friendly staff, and nice small town feel.

Negative experience: No tow pkg for truck and boat trailer.. but there is pkg for truck and RV.. WHAT IS WRONG WITH THIS PICTURE. HALF STAR. NOT HAPPY.

Fantastic experience: Great service

Fantastic experience: Nice staff

Fantastic experience: Amazing place to book a vacation. See Honorine Veldymer and she will hook you up with the best vacation deals ever :-)

Fantastic experience: Picking up our free trip tik for directions to Tampa Florida for our Caribbean cruise. Routes to get one of the perks from being a member

Fantastic experience: Cannot say enough good things about this company and their employees. They always accommodate all my roadside needs going above the call of duty in most cases. Keep it up guys!

Negative experience: Be aware and do not get your insurance from CAA they scammers. They increased the price of my policy after one week of getting my new policy. Zero customer service. They cancelled my policy without informing me. I been with TD for twenty years and I regret going with CAA.

Negative experience: I actually booked travel with CAA 5 years ago with no problem and I’ve gotten their travel insurance many times. I waited patiently in line in the past and was able to book my trips the day I went in with no difficulty. Recently I tried to book with them again and the service was horrible and nothing like my past experiences. I was directed to a different agent every time so I was being forced to start my trip progress all over again every time. I even got a business card from one agent and when I tried to email, I waited days with no response (it’s been weeks now and still nothing) as the prices slowly rose in the meantime and they didn’t answer their phone either. When I called back the final time to try to find someone else who was going to actually help me finalize my travel plans on my day off, I was told they had no time for me for the third time and only wanted to make an effort when I complained that this was the 5th time I was let down already by them (by that point I was done working with the company). I ended up calling Youngs Travel instead and my trip was officially booked over the phone about 2 hours after my final failed phone call with CAA. Will be booking with a responsive travel agent with their own business from here on because it seems that these agents aren’t worried about keeping clients like the small local businesses are.

Fantastic experience: Honoring is always so helpful!

Fantastic experience: Nice clean friendly service

Fantastic experience: Melissa was wonderful helping me switch over my auto insurance. I was a bit nervous as it was my first time setting up insurance on my own but she made it very easy and straightforward. She gave me the best rate I could possibly get, using the “My Pace” program. Would definitely recommend if you don’t drive a lot day to day and would highly recommend using this branch to set up your insurance needs!

Fantastic experience: Great service and very friendly. The one on the phone was very helpful and the guy who came is a nice guy. Thanks for your help.

Fantastic experience: Fantastic service!!!

Fantastic experience: Such amazing service by Jimmy and the dispatch!!! So grateful for quick service

Positive experience: Slow responses.

Fantastic experience: My 7 months was locked in the car,in less than 20 minutes CAA come and save my baby's life. I just love ❤ your services. I'm thinking to switch my car insurance to you soon.

Positive experience: They do well at what there asked no complaints here. Thanks guys

Fantastic experience: Great customer care - shawn and cherrie-ann

Negative experience: Needed emergency flight for my husband for a death in the family no one answered left a message . 3 days later still no return call. Will never use them again. Got the flight elsewhere thank god

Fantastic experience: Super service

Fantastic experience: They were great. Holiday weekend, and they were thorough, quick, and efficient

Fantastic experience: Gentlemen just completed a mobile tire change today. He was so helpful and went out of his way to even put back all the stuff we had originally taken out of garage for him to have room to work. Thanks!

Fantastic experience: When calling for information regarding in country travel, the lady, (I didn't get her name), was very polite and helpful in confirming the information I needed.

Positive experience: Great staff

Positive experience: Discrepancy on my husband's bill. It was handled quickly and satisfactorily.

Fantastic experience: They were very helpful thank you for your help

Fantastic experience: CAA always has the best staff. Very courteous and able.

Fantastic experience: Last week a vehicle locked their keys in their vehicle, CAA was here in 10 minutes. it was 20 minutes to closing and they were here in 10 minutes

Fantastic experience: Tonight was my first time using CAA and the guy that showed up to help me was not only helpful and professional but he was super nice and helped ease my anxiety. (It was almost midnight) I wish I could remember his name. I'm calling back to ask and give him a great review! Top notch guy!

Fantastic experience: Very helpful.

Fantastic experience: Wonderful tow drivers! Very professional and very kind! Excellent timing and wait time. I will use them always and refer them to everyone. Thank you CAA Niagara

Fantastic experience: Love the service

Fantastic experience: Hi everyone should be a Plus member I had my car towed 4 times twice in town once in st cath then to Hamilton, service was excellent by all staff this was December 25 and I did not have to wait very long. I am a long time member and would never feel safe without CAA thanks to them I have real peace of mind anytime I travel.

Fantastic experience: Very good

Fantastic experience: Super nice and knowledgeable staff

Fantastic experience: Very helpful, pleasant customer service. Great turn by turn directions.

Fantastic experience: If you drive u must get c.a.a.

Fantastic experience: Anne Frank provided excellent service.

Fantastic experience: Stellar roadside assistance service. You're my man bro. Fast, polite, helpfull, clear. Helped me out major today when i ran out of gas.

Fantastic experience: Excellent service the triptik was very helpful

Positive experience: Went there for my car insurance but they said that i should have an appointment before, but get my caa roadside assistance in 5 minute. So i get my insurance by phone. I think it should be a service for fast insurance works if someone is in rosh. Good staff Helpful and smily.

Fantastic experience: Friendly prompt service.

Fantastic experience: 2nd stop much better.

Positive experience: Lacking in insurance agents

Positive experience: Incredibly helpful and convenient!

Positive experience: Great service, friendly people

Negative experience: Go in to get car insurance and told we can't get a quote for 2 weeks I guess they really don't want to insure your car.

Fantastic experience: love my caa

Fantastic experience: At work or just tripping around the nice little getaway places in or out of the Niagara Peninsula. Peace of mind is a beautiful thing. Have been a member for three years now & in just one service call you will have just had your membership payed for and you still have 4 more service calls and benefits for the rest of your yearly membership. OUTSTANDING!

Fantastic experience: Great service and great people working there. I will recommend CAA with out a doubt.

Fantastic experience: Helpful and good service. Friendly staff.

Fantastic experience: I had an experience in Cuba where I had to see a doctor at the resort. We had purchased CAA Travel insurance which we have done for years. When I arrived back home, I contacted CAA to put my claim in for the doctors visit on the resort and within one week I had a cheque to cover the 70 Pecos I had spent. Great service and I would highly recommend CAA Travel insurance! Thank you !

Fantastic experience: Always terrific service!

Fantastic experience: Had to get truck towed Ted the flatbed driver great guy....funny made a bad day a little better

Fantastic experience: Went in for Passport photos. In and out within 10 minutes

Negative experience: Horrible customer service. Said "oh my god" when I was trying to find the street name. Gave awful attitude.. just awful. Her name was Cathy.

Fantastic experience: Locked my keys in my car the other day before a meeting and after calling CAA they were there in 10 minutes! Excellent service!

Positive experience: Good company for people who need roadside assistance

Positive experience: Easy to book travel

Fantastic experience: For the past ten years we've been booking our trips through our travel agent Pat G. She has given us the best trip advice possible. She knows what we like and she makes sure we receive it. She goes above and beyond to make us happy. Thanks Pat your the best.