Asha Travels Ltd

Negative experience: Extremely bad behaviour.. not recommended at all

Negative experience: Rastar kutta valo KINTU CANADAR BANGLADESHI RA VALO NA. FINAL

Negative experience: Extremely Disappointing and Unprofessional Service – AVOID ASHA TRAVELS LTD! I am beyond frustrated with the atrocious service I received from ASHA TRAVELS LTD. My flight was canceled, and in an emergency situation, I tried reaching out to them for assistance. They completely ignored my attempts to contact them and failed to provide any help when I needed it the most. Despite their promise to call me back, I was left stranded and had to figure everything out on my own. What’s even worse, I was charged multiple times for changes to my booking. The invoice clearly showed a charge of $290, but when I went to make the payment, the amount jumped to $690.I tried calling them for clarification, but once again, no one responded. I was left completely in the dark, with no follow-up, no explanation, and no support. The customer service is non-existent. Mr. Sumon, in particular, treated me with a level of disrespect and arrogance that I’ve never experienced from a service provider. It was as if I was getting service for free, even though I was paying for it. The attitude was appalling, and their lack of professionalism was glaringly obvious. I never, ever recommend ASHA TRAVELS LTD to anyone.They are irresponsible, unprofessional, and untrustworthy. They made my travel experience incredibly stressful, and when I was stuck at the dubai airport, they didn’t even pick up the phone. I have never encountered such disgusting customer service. This company has a serious attitude problem and lack of transparency. Save your money and sanity, stay far away from ASHA TRAVELS LTD.

Negative experience: My experience with this service was very disappointing. When I called to request my itinerary, I was unable to complete my sentence before being interrupted. The female representative spoke in a rude manner and ended the call abruptly, which I found highly unprofessional. Effective communication is a fundamental aspect of customer service, and such behavior reflects poorly on the organization. I hope they take steps to improve their professionalism and customer interactions.

Fantastic experience: Very good service, I am using this agency for last 8 years every time in my travel needs, strongly recommended

Negative experience: The worst service I could say they can offer. I called them to get an inquiry about a ticket to Bangladesh. I told them I have to visit within 3-4 days and looking for a ticket. One female received the call and told me she would call me back soon. For last two days I didn’t get any communication from them. If you are incapable of providing the immediate service or doesn’t have any professionalism, you have to be upfront that you are not capable of providing the efficient service. Then nobody has to wait for your reply for two days just to get an itinerary.

Negative experience: Worst travel agency I have ever faced. Once our flight was canceled and reached them for help. They behaved like they do not know anything and skip their responsibilities. Not recommended. Better to book flight by yourself.

Negative experience: Poor Customer Service !!

Fantastic experience: Very good services with reasonable price, especially, to travel Bangladesh. Excellent customer care.

Positive experience: A travel agent that manage low price air ticket

Fantastic experience:

Fantastic experience: Asha Travels always exceeds our expectations in their service, special thanks go to its owner Suman for his courteous and professional service…

Fantastic experience: Sumon Da is a professional man. I like his service.

Fantastic experience: Got the best fare. Excellent service by Sumon.

Negative experience: Extremely rude behaviour. They don’t know how to behave with their customer. I never got service like this. I don’t even want to give them one star.

Positive experience: Its old and good experience travel around.. /

Fantastic experience: Rita is amazing.

Positive experience: Very good.

Negative experience: Extremely rude behaviour with customers. False claiming of giving information. No consideration of seat preferences when booking.

Fantastic experience: Mr. Simon Dash is friendly, efficient and knowledgeable person in the travel industry to deal with. Highly Recommended.

Negative experience: Customer service is the worst. They don't know how to behave with customers. Not recommended!!!!

Fantastic experience: Reeta apa one of the best employee At Asha Travel Ltd. She is really loyal, awesome support , fabulous service so grateful to you.

Negative experience: Possiblly the worst customer service on earth. Extremely rude and unprofessional behavior towards customers.

Negative experience: I never got such kind of worst service from anywhere else. Mr. Sumon doesn’t know how to behave with customers. No question of recommending.

Negative experience: Worst service ever, specially Mr. Sumon is very rude. Not recommended.

Negative experience: I never got such a bad kind of service in travel agencies. It's totally not recommended for any people.

Positive experience: Need to improve customer service

Fantastic experience: They are very good.i am happy with there service.

Positive experience: This place is OK for the Asian community specially Bangladesh they give you good option for travelling Asia specific Bangladesh and good price

Negative experience: Asha Travels Ltd is disrespectful and dishonest with the innocent customers. They have not disclosed the financial terms and conditions to a customers intentionally. Due to the reason, many customers were getting trouble by the Asha Travels Ltd. They loves to use loopholes against the innocent customers. My advice for the innocent customers, you can buy any tickets through the Google. You will not face any troubles. It will be much more easier and reliable.

Negative experience: WILL CAUSE PROBLEMS FOR YOU AFTER YOU ARE IN BANGLADESH. In times of Covid or other reasons, you might have to switch your tickets and other accommodations. If you stay up late late into the night to call at 9 am or even 1pm EST (toronto time) he will NOT PICK up. you can call him 8,10, 20 times and he wont pick up. Got an auntie of mine in Canada to call and he yelled and swore at her that he'll do whatever he wants. Is this how you talk to an elder lady asking simple questions?

Positive experience: It is ok. Not the best one.But you can deal with them in Bengali.

Fantastic experience: Has been getting all my flight bookings since 2013, Reeta apu is the best for customer service.

Negative experience: Unbelievably rude and hostile man! Doesn’t even understand the simple basics of customer service - was rude the entire time and hung up the phone on me as if I was bothering and annoying him with my service. I hope his business shuts down ASAP.

Fantastic experience: Wow I am suprised with all the negative reviews from others. However i got a very good deal from Asha travels and the person who helped us Sumon is very nice guy.

Fantastic experience: Thank you Asha Travels for helping the community for years

Negative experience: Asha Travel Inc is really bad and dishonest travel agency. I am going to explain in Bengali for the Bengali community people. They would be more comfortable in Bengali আশা ট্রাভেল হলো একটা জঘন্য ট্রাভেল এজেন্সি এখান থেকে টিকিট কিনলে আপনি প্রতারিত হবেন। আমরা এখান থেকে টিকেট কিনে যথেষ্ট ভোগান্তিতে পড়তে হয়েছে। এরা ক্যানাডা এসেও সেই বাংলাদেশের মতো উল্টোপাল্টা ব্যবসা মানুষের সাথে করে। আপনি যখন বিপদে পড়বেন তখন তাদেরকে চিনতে পারবেন না, তারা পুরোপুরি এ আপনার বিরুদ্ধে চলে যাবে। কেস মামলা ছাড়া তাদের থেকে টাকা উদ্ধার করা কঠিন। আমি এখন Google or Emirates Airlines থেকে সরাসরি টিকেট কিনতে পারি। তাতে আমার সাশ্রয় হয় এবং আমি ভালো কাস্টমার সার্ভিস পেয়ে থাকি। তাদের মিষ্টি কথায় আপনি নিজেকে বিপদে ফেলবেন না। তাদের সাথে লেনদেন করার সময় অবশ্যই ট্রাম এন্ড কন্ডিশন গুলো জেনে নিবেন। ধন্যবাদ

Fantastic experience: I have done my ticket with them. They are very professional especially Sumon bai.

Positive experience: Abrupt bordering on rudeness. Lacking in professionalism. My mom likes them and says they find her fair price tickets every time. So that's nice.

Positive experience: great service

Positive experience: Good service.

Positive experience: Great location service a little slow but friendly staff and good hours of operation

Positive experience: The staff has very unprofessional attitude. Not so knowledgeable. Not impressed at all.

Fantastic experience: Nice and cozy office. Professional service. Recommended.

Fantastic experience: Good

Fantastic experience: my first desi travel agency , reliable and cheap tickets

Fantastic experience: Very helpful. I received prompt service with flight itinerary for Visa application and flight booking. I am very surprised seeing some negative comments. Mr Sumon is very experienced, he speaks frankly and gets your job done. Keep up the good work.

Fantastic experience: Always receive great service from them.

Negative experience: Worst customer service

Negative experience: I am very much upset with their service and behavior . If it was possible to give them 0 star, I'd have go for that. We wanted to change our departure date and contacted them few days earlier of our departure. They said there a charge involved with this procedures. Charge was $790 for each ticket. That was too much. So, we asked them to release our tickets, so that we can visit emirates sales office in Dhaka. But they didn't release our tickets. Only because of that we had to spend $3000 for new tickets for two people. I recommend never buy tickets through Asha Travels. Their customer care is worse, rude and irresponsible.

Positive experience: Good behavior. Nice persons here to help u with travel information.

Positive experience: rude staff.......!!!!

Negative experience: Okay, so they tried to scam one of my friends. Never going there again!

Fantastic experience: I have bought tickets from them thrice.Found Reasonable price and helpful behavior always :) :)

Fantastic experience: People have different experiences with them. But I will always be grateful to them for arranging 3 tickets from Toronto to Bangladesh in just 10 mins notice before 2 hours of the flight. I was able to see my father's face for the last time. thank you Asha Travels and Sumon vai.

Negative experience: STAY AWAY! FRAUDS! When I asked for an explanation about suspicious charges on my credit card by Asha Travel Ltd, Sumon Das started using bad words. So, once they have your details, you might be in big trouble. We had to suffer a lot because of this guy and his very unprofessional and uncivilized behavior.

Fantastic experience: Only place I book my tickets from. 2 reps there are helpful and answered my questions when needed, even if I did not end up booking.

Fantastic experience: Thank you Sumon for booking this urgent trip to the motherland. Appreciate the experience you bring to the travel industry.

Negative experience: Most rude and dumb person in the world...Dont ever call this guy, he will just ruin your day and leave bad taste

Positive experience: I talked to one travel agent before and she was great but then the next time I called the guy was rude and wouldn't tell me any other flights going and wouldn't answer any of my questions.I mean why would I call if I didn't want flight information? I thought the behavior was unprofessional but not all customer reps are bad.

Negative experience: Rude people, if you dont want to help people, kindly shut down ur agency! Stop acting stupid for money

Negative experience: I wish I could give it zero stars, worse than [natural disaster / fascist dictatorship / war atrocity I would rather be [tortured / disemboweled / eat broken glass, etc. than used this travel agency again Gosh, I’ll bet you would! When I used something like this, a tiny part of me wishes I were some kind of super-genius psychopath, so I could track these people down, tie them to a chair, make them eat some broken glass, and see how long it takes them to decide they’re pretty okay . Don’t waste your time and money. I’m saving you the trouble. You’re welcome!” Sumon guy is rude arrogant, and not made to serve public at all. I just called to get some info and he treated me like anything you can imagine. This guy should either learn how to serve Canadians, get treatment or go back to where he comes from. I am so much regretted to have purchased from him rather I wish I never talked to him. He ruined my trip and my day gosh!

Negative experience: Horrible service, over priced tickets, it's like Bangladesh public sector all over again.

Negative experience: I called them to inquire about price from Winnipeg-Dhaka,BD , but there customer service wasn't satisfactory at all and the price was ridiculously high. I wish I could give them negative rating.

Negative experience: HORRIBLE HORRIBLE SERVICE! OMG I have never been treated with such disrespect before. I wanted to change a date, a simple travel agent function, and this guy, Sumon flat out said, "You know what, don't call here again!" Can you believe it!! Someone who actually doesn't want to sell. His prices are also not so cheap. I wasn't even rude to him. There is no shortage of travel agents in this city, so there's no need to go to Asha Travels.